Announcements

I've sent an email to support but I have not received a response. What should I do?

The most common problem our customers have with support emails is that they are blocked by a spam filter.

If you submit a ticket, either through the support website or by sending an email to support, you will always receive a response that is automatically generated by our system stating your ticket number.

If you do not receive this email then chances are, you have a filter or spam blocker blocking our email and you will not receive any email from our support staff.

Check with your IT person to help determine how the email is getting blocked. Once the block is removed (or our support address is added to your "trusted" addresses) you should then be able to receive email from us.

Our response time for support tickets is usually less than 1 business day. However, you should always receive the automated response within a few minutes of submitting a ticket.